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Our Success Stories

Philippe Boïketé

Alderman in charge of French-language Education, Employment, Training, Social Promotion, Housing and IT in Saint-Josse-ten-Noode
Digital inclusion a priority in Saint-Josse-ten-Noode

The Brussels DPSs and the BRIC are the right hand of our public services in the fight against the digital divide, especially in the communes. We ourselves, in Saint-Josse-ten-Noode, are working closely with the BRIC to digitalise the services provided by the commune – it’s a huge task.
Thanks to the new IT infrastructure, many of the commune’s departments have now succeeded in using the digital resources developed mainly by the BRIC efficiently. I’m thinking here, for example, of IRISbox for municipal administration or Nova for urban planning and environmental permits. Registering your children in a crèche or a school – also via IRISbox – or registering them for school meals can also be done simply via the Internet now.
Problems linked to work or the cleanliness of the public space can be reported via Fix My Street, as well. But that’s not all. We have to make sure that no-one is left behind and prevent the digital divide from widening. The DPSs play a vital role here!


Yves Goldstein

Mission head for the Brussels Government
The BRIC and Kanal-centre Pompidou – a strong partnership!

KANAL is a crazily daring project. Managing to transform the old Citroen garage into an exhibition centre, living space and public area in such a short space of time was a gamble. A wager won since 5 May! This success has been possible thanks to the professionalism of many public and private partners. In early 2018, the BRIC and IRISnet embarked upon the adventure enthusiastically, joining forces with KANAL to the full. The IT, telephony and video-protection facilities had to be set up in extremely short periods of time. With dynamism, professionalism and responsiveness, the BRIC and IRISnet staff did an amazing job which the Fondation Kanal is delighted with. Advising on the best solutions, implementing them, dealing with the many emergencies that arose - these are the services provided on a daily basis by the BRIC teams. An exemplary partnership!

Fabrice CUMPS

Alderman in charge of Education, Finance and Municipal Staff, Commune of Anderlecht
PCSW and municipal government share IT-team!

The IT teams are shared between the commune and the Anderlecht CPAS (public social assistance centre) in a wider context that aims to pool support services as much as possible (this is already the case for the management of human resources and IT) in order to release more time and resources so that the CPAS can focus on its basic mission: helping people!


Alderman responsible for Flemish Affairs, IT and Equal Opportunities, commune of Auderghem
IRISbox hotspots in the commune of Auderghem and at CHIREC

We are very satisfied with these hotspots and our cooperation with the BRIC, which could not be better. The total availability of their team and their advice are invaluable to us! We are eager to adopt technologies that are increasingly useful for the general public with the support of the BRIC!

François ROBERT

Spokesman of
Park easily in Jette with the BRIC and!

The local residents tickets via IRISbox and the creation of parking perimeters are innovations that respond perfectly to the needs of the commune and the public. We are delighted that the BRIC is helping us to deploy an easy, lasting parking system for the Brussels-Capital Region as a whole!


CESRBC Assistant Manager
Efficiency and proactivity in critical situations

We must admit that when our server failed, we panicked a bit. Luckily we were able to rely on the expertise of the BRIC: we were up and running again in no time at all!

Françoise Père

Alderman in charge of Education, Municipal Administration of Forest
From now on, enrol your child in school online - in IRISbox!

Easy, fast, traceable registration requests and secure operation: with IRISbox, everything is clear and simple for everyone!

Pierre Pardon

Secretary of the public social assistance centre of Watermael-Boitsfort
The future is connected for the public social assistance centre of Watermael-Boitsfort

There’s no substitute for a good master plan, and the BRIC was there at the right time to offer us its expertise for consistent long-term IT management.

Jamil Araoud

Director General, Brussels-Prevention & Security (BPS)
Strategic partnership with Brussels-Prevention & Security

BPS and the BRIC joined forces from the outset in a strategic partnership to offer a wide range of solutions and applications such as the deployment of a videoprotection pooling and sharing solution, the digitalisation of processing procedures between local authorities and the police services and many other projects currently being developed. The aims are to facilitate the action taken by the security services in order to guarantee the safety of all citizens while respecting rights and freedoms, increase the effectiveness and efficiency of the various services and improve public access and information.

Over the next few years, this strategic partnership is sure to be strengthened in fields as varied as increasing awareness of IT security, data preservation and public networks and infrastructures.

Marc Loewenstein

Alderman in charge of IT, Municipal Administration of Forest
An action that benefits everyone in Forest

The IT department in the commune of Forest decided to work more closely with the BRIC a number of years ago. IT now enables us to improve the quality of our internal services, which ultimately has a positive impact for the general public!

Géraldine Noël

Zone Secretary
BOS: serving the 5342 police zone

BOS facilitates reporting and the implementation of the services' workflow. Things now move more quickly and there is also an ecological gain when communicating the agendas of the Police College and Board, as well as sending decisions to the trusteeship. This tool also allows easy storage of the archives and efficient file searches. Finally, it is not complicated to use because it is very intuitive!

Technical support is efficient, and our requests are processed quickly. The service benefits from significant improvements, thanks in particular to the feedback from users themselves through the Users Clubs!

The platform really does meet the expectations of the police zone.

Pierre Genot

Director of the Foyer du Sud/Zuiderhaard
The Foyer du Sud/Zuiderhaard does its shopping on the internet with the e-Catalogue

Thanks to the e-Catalogue, we enjoy a fast, simple and secure shopping experience. There is a wide range of equipment, and the brands offered allow us to meet all our needs. Deliveries are guaranteed and delivery times are short.

The great advantage of this solution is that it also makes it possible to avoid writing complex specifications. Prices were negotiated upstream on the basis of larger purchasing volumes than ours. We are therefore making substantial savings thanks to the public contracts awarded by the BRIC and benefit from excellent conditions, since purchases are billed at cost!

St. Van der Cruyssen and P. Genot, directors

Vincent De Bie

Head of the IT Department at the SLRB/BGHM
At the SLRB/BGHM, cutting-edge expertise coupled with extensive knowledge of the terrain

Over the years, staff at the BRIC have developed cutting-edge expertise coupled with extensive knowledge of the terrain, which proves to be very useful: Brussels institutions thus benefit from the significant added value of an IT service "operating" in a regional environment!

The BRIC and the SLRB/BGHM have been working together closely for several years. Currently, the SLRB/BGHM is benefiting from the recognised expertise of the BRIC to achieve its ambitious objectives in terms of computerisation and a "paperless" environment.