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123digit Platform – module on mobile banking

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Developed by the non-profit organisation WeTechCare at the initiative of the King Baudouin Foundation, the 4Wings Foundation and the ING Fund for a digital society, 123digit is a digital platform that aims to reduce the digital divide. The objective of this platform is to assist social stakeholders and multimedia leaders of Digital Public Spaces (DPS) in their support of people with a lack of digital literacy, helping them become more independent in their online activities.

The platform consists of two parts: the first makes it easy to assess a person’s digital competence and their level of autonomy; the second includes several training modules and educational resources.

Apart from the modules on basic digital skills (using a mouse, office software, online research, managing an email account, etc.), a special module on online banking has also been developed. How to conduct financial transactions using a smartphone? How to log in, check your balance and make a bank transfer? These are the questions that this module addresses.

The module, aimed at coaches offering training or information sessions, can also be used by anyone wishing to teach someone else the principles of mobile banking. Through interactive exercises, the learner acquires knowledge that will eventually allow them to manage their financial transactions independently.
People’s independence with regard to their financial transactions is an important issue in the digital inclusion policy of the Brussels-Capital Region.This is why many digital inclusion stakeholders are involved with this project by setting up a series of training sessions on the use of the platform for the DPS multimedia leaders as well as the social stakeholders in municipal administrations (PCSW and para-municipal administrations).

In collaboration with Easybrussels, Febelfin, WeTechCare and CABAN, the BRIC coordinates the implementation of these training sessions which will start in September 2020, along with an extensive communication campaign on the platform.

Initially, “pilot" training courses were set up at the beginning of July in order to be able to refine the modules, if necessary.

Hopefully, in time, this tool will allow for better integration and greater autonomy of the digitally fragile members of the public!